Returns & Exchanges

At Glencroft, we want you to be completely satisfied with your purchase. If you are not entirely happy, you can return or exchange any item within 30 days of receipt, provided it is in its original, unworn condition with all tags attached.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back and choose between a refund or an exchange.

2

Package Your Items

Carefully place the items in their original packaging, ensuring all labels are intact, and include the completed return form inside the parcel to help us identify your order.

3

Ship the Parcel

Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location, making sure to obtain a proof of postage receipt.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund or dispatch your exchange within 5-7 business days, notifying you via email.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing